Financial advisers used a vendor platform for communications. The work combined supporting the existing solution with developing the company's own platform.
Built the business case and secured approval for an investment budget to develop an in-house chat platform. Built a team of developers, analysts, QA specialists and DevOps engineers.
An investment budget of more than RUB 70 million was approved. The team was formed and development of BCS's in-house communications platform was organised.







